We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Online Consultations
Why online consultations can affect routine appointment availability
We’ve introduced online consultations to make it easier for you to contact us without needing to visit the surgery. They’re great for quick questions and urgent issues, but they can sometimes affect how quickly we can offer routine appointments.
Here’s why:
- More people are getting in touch: Online access is convenient, so more patients are contacting us than before. This means our doctors are managing a higher number of requests overall.
- Some cases need follow-up: If your online consultation needs a physical examination or tests, we’ll book you a face-to-face appointment as well. This adds extra demand on our appointment availability.
- Same team, more channels: The same doctors who see patients in person also review online consultations. With limited staff, time is shared between both types of appointments.
- Urgent care comes first: Online systems often highlight urgent issues, which we prioritise. This can mean routine appointments take a little longer to arrange.
We’re working hard to balance online and in-person care so everyone gets the help they need. The current wait time for a routine appointment is 3 weeks.
If you have an urgent medical need, you will still be assessed promptly and offered an appointment as soon as possible.
Urgent issues include
- Symptoms that may indicate a serious condition
- Sudden or severe worsening of an existing problem
- Any situation where delaying care could put your health at risk
If you are unsure whether your problem is urgent, please contact us by phone or use NHS 111 for advice.
Published: Nov 26, 2025