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Extended Online Consultation Hours
From 1 October 2025
From Wednesday 1 October, our online consultation hours will be extended to run from 8:00am to 6:30pm, in line with updated NHS England guidance.
Please note:
- Online consultations are for administrative queries or routine advice only.
- You can expect a response within 10 working days.
- For urgent issues, please contact the Partnership by telephone, call NHS 111, or in an emergency, dial 999.
The New NHS Patient Charter
We’ve adopted the new NHS Patient Charter, which outlines:
- What you can expect from us
- How you can support your practice
You can find the Charter on our website under ‘ You and Your General Practice’ in the ‘ How Do I’ tab.
How You Can Support Us
Working together helps us deliver better care. Here’s how you can help:
- Be prepared: Before your appointment, write down your symptoms, concerns, and questions. Please note that appointments are limited to one issue per consultation.
- Be on time: Late arrivals or missed calls affect other patients. If you’re late, your appointment may be rescheduled to avoid delays for others.
- Cancel if needed: If you can’t attend, let us know as soon as possible so we can offer the slot to someone else.
- Use the NHS App or website: You can book or cancel appointments, order repeat prescriptions, and view test results online.
- Turn on notifications: Enable alerts in the NHS App so we can contact you easily. Please check for messages regularly.
- Order repeat medicines on time: Request prescriptions before you run out, and only order what you need.
- Join our Patient Participation Group: Help shape our services by sharing feedback. Visit our website for more information.
Questions or Feedback?
If you have any questions or would like to share feedback, please contact us online.
Published: Sep 29, 2025