We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Contact Us Online
At Shirley Health Partnership, we use GP Triage to ensure all patients receive the right care, at the right time, with the right clinician in a safe and fair way for all our patients.
To request an appointment or contact the practice, please use GP Triage:
- Click the link above
- Answer a short set of questions about your symptoms or query
- Provide your contact details
- Submit your request
This process usually takes just 90 seconds to complete.
What Happens Next
Once you have submitted your request:
- Our clinical team will review the information you provide
- Your request will be prioritised based on clinical need
- You will be offered the most appropriate outcome
This may include:
- A same-day or routine appointment (face-to-face or telephone) with a Doctor or Nurse
- Advice via text message or online reply
- A referral to another healthcare professional (e.g. pharmacist, physiotherapist, health coach)
- Guidance on self-care where appropriate
This approach helps ensure patients are directed to the most suitable care pathway.
Why We Use GP Triage
GP Triage helps us to:
- Prioritise patients based on medical urgency
- Reduce waiting times and improve access to care
- Ensure you see the most appropriate clinician first time
- Avoid unnecessary queues or lengthy phone calls
- Manage demand safely and fairly for all patients
Important Information
- GP Triage is not for emergencies
- For life-threatening conditions, call 999
- For urgent medical advice, visit NHS 111 online or call 111
- If you are unable to use GP Triage online, please contact reception and a member of our team will assist you
- You can submit a request on behalf of someone else (e.g. a child or relative)
Accessibility
We are committed to ensuring all patients can access care:
- Our reception team can complete a GP Triage request on your behalf either over the phone or at the Practice
- Alternative access routes (phone or in person) remain available for those who need them